Política de envio
Order Processing
All orders are processed the same day.
Once your order has been shipped, you will receive a confirmation email containing your tracking number.
Shipping Times
Please allow time for both processing and transit:
Processing time: 3–10 business days before your order ships. Popular items may take longer during high-demand periods or restocks.
Transit time (after your order ships), by destination:
- North America: 7–14 days
- UK, Europe, Australia: 8–15 days
- Asia: 8–15 days
- Other Countries: 15 days
Total estimated delivery: typically 10–25 days depending on destination and current processing load.
These are estimates and may vary due to factors beyond our control, including customs processing, local postal services, and peak periods.
Customs, Duties and Taxes
International orders may be subject to import duties, taxes, and other charges.
These charges are not included in the product price or shipping cost and are the responsibility of the customer. We recommend checking with your local customs office for more information before placing an order.
Tracking Information
Once your order has been shipped, a tracking number will be provided by email.
Please allow a few days for the tracking information to become available after shipment.
Delays and Issues
Delivery delays may occur due to customs, high demand, or other external factors.
If your order is significantly delayed, please contact us at support@lightstick.shop and we will assist you.
Lost or Stolen Packages
We are not responsible for lost or stolen packages once the carrier confirms delivery.
If you experience an issue, we recommend contacting your local postal service directly.
Incorrect Address
It is the customer’s responsibility to ensure that the shipping address is correct at checkout.
We are not responsible for orders shipped to incorrect or incomplete addresses provided by the customer.
Returns and Exchanges
We accept returns within 14 days of delivery.
Returned items must be unused, in their original condition, and in their original packaging.
Return shipping costs are the responsibility of the customer and are non-refundable.
For more details, please refer to our Refund and Return Policy.