Refund policy
Refund & Return Policy
We accept returns within 14 days of delivery.
To be eligible for a return:
- The item must be unused and in its original condition.
- The item must be in its original packaging.
- Proof of purchase is required.
Shipping fees are non-refundable.
Refunds
Once your return is received and inspected:
- We will notify you of the approval or rejection of your refund.
- If approved, your refund will be processed to your original payment method within 3-5 business days.
Exchanges
We replace items only if they are defective or damaged.
If you need an exchange, contact us at:
support@lightstick.shop
Requests must be made within 14 days of receiving your order.
Non-returnable items
Certain types of items may not be eligible for return:
- Used items.
- Items not in their original condition.
- Items damaged not due to our error.
Additional Notes
- We are not responsible for lost return packages.
- We are not responsible for lost or stolen packages after delivery confirmation.