FAQ
HOW DO I CONTACT KPOPLIGHTSTICK.SHOP?
For website and order inquiries, please send an email to: support@kpoplightstick.shop.
For all other questions, you can also use our Contact Us form on the website.
HOW DO I JOIN THE KPOP FAN LIST?
We currently offer international shipping worldwide. By placing your order, you agree to our Delivery Terms and Refund Policies.
I FORGOT MY PASSWORD!
No worries! Click “Forgot my password” and we’ll send you instructions to reset it.
HOW DO I OPT OUT OF EMAILS?
Our customers get exclusive updates about new KPOP lightsticks, keychains, and fan perks. If you really need to unsubscribe, click the Unsubscribe link at the bottom of any email.
HOW LONG DOES IT TAKE TO RECEIVE MY ORDER?
Orders usually process within 5–10 business days (Monday–Friday). Estimated transit times:
- North America: 10–25 business days
- UK, Europe, Australia: 15–35 business days
- Asia: 7–20 business days
- Mexico: 18–25 business days
- Other countries: 40+ business days
During winter (November–January), delivery may take a bit longer, but your KPOP lightstick is worth the wait!
HOW DO I TRACK MY ORDER?
You can track your KPOP lightstick order here: Track Your Order
HOW DO I RETURN OR EXCHANGE AN ITEM?
We only replace items if they arrive defective or damaged. Requests must be made within 7 days of receiving your order. Exchanges are for the same item only.
Send your request to support@kpoplightstick.shop.
You are responsible for return shipping costs. Delivery time for exchanged items varies by location, and we cannot guarantee receipt of returned packages.
HOW MUCH DOES SHIPPING COST?
We offer free worldwide shipping except for Mexico, Canada, and South America ($6 USD).
MY ORDER IS MISSING SOMETHING OR INCORRECT!
Contact our customer service team at support@kpoplightstick.shop and we’ll help fix it.
IS THIS WEBSITE SECURE?
Absolutely! Shopping at kpoplightstick.shop is safe. We use SSL encryption to protect your personal and payment information.
HOW DO I USE A COUPON CODE?
Add your items to the cart and start the checkout process. Enter your coupon code in the designated field. Only one promotion code can be used per order.
WHICH PAYMENT METHODS ARE ACCEPTED?
We accept VISA, Mastercard, Maestro, Discover, American Express, Stripe, PayPal, Apple Pay, and Credit/Debit Cards.
DO YOU ACCEPT ORDERS FROM CUSTOMERS OUTSIDE THE USA?
Yes! We ship to fans all over the world.
HOW DO I KNOW IF MY ORDER WAS PLACED?
After completing your order, a confirmation email will be sent to the email linked to your account (or your PayPal email if you pay via PayPal). You can also track your order in My Account > Track Order.
HOW DO I CHANGE OR CANCEL MY ORDER?
Once your order is placed, we cannot modify or cancel it. We apologize for any inconvenience and will assist with any issues.