Shipping policy

Order Processing

Orders are processed within 3–5 business days before shipment.

Once your order has been shipped, you will receive a confirmation email containing your tracking number.

Shipping Times

Please allow time for both processing and transit:

Processing time: 3–5 business days before your order ships. Popular items may take longer during high-demand periods or restocks.

Transit time (after your order ships), by destination:

  • North America: 7–14 days
  • UK, Europe, Australia: 10–15 days
  • Asia: 7–15 days
  • Other Countries: 14 days

Total estimated delivery: typically 10–25 days depending on destination and current processing load.

These are estimates and may vary due to factors beyond our control, including customs processing, local postal services, and peak periods.


Customs, Duties and Taxes

For most countries, we cover all import duties, customs fees and taxes on your order. The price you see at checkout is the final price, and there's nothing extra to pay when your package arrives.

A few destinations have import rules that don't let us cover these charges in advance. If you're shipping to one of these countries, or you're not sure about yours, email us at support@lightstick.shop before you order. Tell us your country and postal code, and we'll confirm whether duties and taxes are covered for your address.

If a carrier asks you to pay duties or taxes on delivery, contact us before you pay so we can look into it.


Tracking Information

Once your order has been shipped, a tracking number will be provided by email.

Please allow a few days for the tracking information to become available after shipment.


Delays and Issues

Delivery delays may occur due to customs, high demand, or other external factors.

If your order is significantly delayed, please contact us at support@lightstick.shop and we will assist you.


Lost or Stolen Packages

We are not responsible for lost or stolen packages once the carrier confirms delivery.

If you experience an issue, we recommend contacting your local postal service directly.


Incorrect Address

It is the customer’s responsibility to ensure that the shipping address is correct at checkout.

We are not responsible for orders shipped to incorrect or incomplete addresses provided by the customer.


Returns and Exchanges

We accept returns within 14 days of delivery.

For voluntary returns, items must be unused, complete and in resalable condition, with the original packaging where reasonably possible. Return shipping for voluntary returns is paid by the customer and is non-refundable.

If an item arrives defective, damaged or incorrect, please contact us with photos or a video. We will provide return instructions and cover return shipping where required by law.

Note: Concert sync compatibility is only guaranteed when it is stated on the product page. A product that does not sync with a concert system is not considered defective unless sync was advertised for that product.

For more details, please refer to our Refund and Return Policy.