Política de reembolso
Lightstick Shop is operated by Clarium LLC.
For any question about cancellations, returns, exchanges or refunds, contact us at support@lightstick.shop.
Order cancellations
You may request cancellation of an order before it has been shipped by contacting us at support@lightstick.shop with your order number.
If your cancellation request is approved before shipment, we will cancel the order and issue a refund to the original payment method.
We cannot guarantee that a cancellation request will be processed before an order is shipped.
Once an order has shipped, it cannot normally be cancelled as a pre-shipment cancellation. You may still have the right to return the order or exercise your legal right of withdrawal where applicable.
Pre-orders
Pre-orders may be cancelled at any time before the order is fulfilled by contacting us at support@lightstick.shop with your order number.
If a pre-order has been paid and the cancellation is approved before fulfillment, we will issue a refund to the original payment method.
Once a pre-order has been fulfilled or shipped, it cannot normally be cancelled as a pre-order. You may still have the right to return the product or exercise your legal right of withdrawal where applicable.
Returns
To request a return, you must contact us at support@lightstick.shop before sending the product back.
Please include your order number, the product you wish to return and the reason for your request.
After reviewing your request, we will provide you with the applicable return address and instructions.
The customer is responsible for purchasing and paying for the return shipping label unless the return is caused by a defective, damaged, incorrect or non-conforming product.
Return shipping costs are non-refundable for voluntary returns or returns due to a change of mind, where permitted by applicable law.
The customer should use a tracked shipping service and keep the shipping receipt until the return has been received and processed.
Please do not send a return to our registered office unless we have specifically confirmed in writing that it is the correct return address for your order.
Voluntary returns
Where no mandatory legal right applies, we accept voluntary returns requested within 14 calendar days of delivery.
Returned products should be unused, complete and in resalable condition. The original packaging should be included where reasonably possible.
These conditions do not limit any legal rights relating to defective, damaged, incorrect or non-conforming products.
European Union right of withdrawal
If you are a consumer in the European Union, you generally have the right to withdraw from your purchase within 14 calendar days without giving a reason.
The withdrawal period generally expires 14 calendar days after the day on which you, or a third party designated by you other than the carrier, receive the goods.
You may exercise this right by contacting us at support@lightstick.shop or by using the electronic withdrawal function available through our store, where applicable.
After notifying us of your withdrawal, you must send the goods back without undue delay and no later than 14 calendar days after notifying us.
You may handle the goods only to the extent necessary to establish their nature, characteristics and functioning. You may be responsible for any diminished value resulting from handling beyond what is reasonably necessary for this purpose.
Unless the product is defective, incorrect or not as described, you are responsible for purchasing and paying for the return shipping label where permitted by applicable law.
Refunds following withdrawal
If you validly exercise your right of withdrawal, we will refund the purchase price and the standard delivery charge paid at checkout.
We do not have to refund additional charges resulting from your choice of a more expensive delivery method.
We may delay the refund until we receive the returned goods or until you provide evidence that you have sent them back, whichever occurs first.
Refunds will be issued to the original payment method unless otherwise agreed with you.
We will initiate the refund without undue delay and within the period required by applicable law. Once initiated, your payment provider may require additional processing time.
Defective, damaged or incorrect products
If your product arrives defective, damaged, incorrect or does not conform to the sales contract, contact us at support@lightstick.shop as soon as possible.
Please include your order number and, where useful, photographs or other information that helps us understand the issue.
If the return is caused by a defective, damaged, incorrect or non-conforming product, we will provide return instructions and will cover the return shipping cost where required by applicable law.
Depending on the circumstances and applicable law, we may offer a repair, replacement, price reduction or refund.
For customers in the European Union, these rights are part of the applicable legal guarantee of conformity and are not limited to our voluntary 14-day return period.
Exchanges
We may offer an exchange for a defective, damaged or incorrect product where an exchange is appropriate and available.
An exchange option does not replace any legal right to a repair, replacement, price reduction or refund that may apply to your order.
We do not guarantee exchanges for changes of mind, preference or accidental purchase unless required by applicable law.
Lost return packages
When you arrange a return yourself, you are responsible for purchasing the return label and selecting the carrier.
We recommend using a tracked shipping service and keeping proof of postage.
If a return is lost while being shipped by a carrier selected by you, we may request proof of shipment before processing the refund. This does not limit any rights that cannot legally be excluded.
Delivery problems
If tracking shows that a package was delivered but you cannot locate it, contact us at support@lightstick.shop promptly.
We may contact the carrier and request delivery information.
This policy does not limit your legal rights in cases of non-delivery, misdelivery, carrier error or other circumstances where we remain responsible under applicable law.
Proof of purchase
Please provide your order number or another reasonable proof of purchase when contacting us.
We may need to verify the order before processing a return, refund, exchange or cancellation.
Contact
Email: support@lightstick.shop
Phone: +1 (307) 381-8423
Legal entity: Clarium LLC
Address: 30 N Gould St, STE R, Sheridan, WY 82801, United States