FAQ
CONTACT & ACCOUNT
How can I contact Lightstick Shop?
For any questions regarding your order or our products, please email us at support@lightstick.shop.
You can also contact us through our Contact page.
I forgot my password
Click on “Forgot your password?” on the login page and follow the instructions to reset it.
ORDERS
How do I know if my order was successfully placed?
Once your order is confirmed, you will receive a confirmation email.
If you don’t see it, please check your spam folder.
Can I modify or cancel my order?
Orders are processed quickly, so we cannot guarantee modifications or cancellations after they are placed.
Please make sure all your information is correct before confirming your order.
My order is incorrect or incomplete
If you received the wrong item or something is missing, contact us at support@lightstick.shop and we will resolve the issue as soon as possible.
SHIPPING & DELIVERY
How long does order processing take?
Orders are processed within 3 to 5 business days before shipping.
How long does shipping take?
Delivery times vary depending on your location.
For full details, please refer to our Shipping Policy.
How much does shipping cost?
We offer free worldwide shipping on all orders.
How can I track my order?
Once your order has been shipped, you will receive a tracking number by email.
Tracking information may take a few days to update.
RETURNS & REFUNDS
Can I return a product?
Yes, you can return your order within 14 days of delivery.
Items must be unused, in their original condition, and in their original packaging.
Who pays for return shipping?
Return shipping costs are the responsibility of the customer and are non-refundable.
When will I receive my refund?
Once your return is received and inspected, your refund will be processed to your original payment method within a few business days.
What if my item is damaged or defective?
If your item arrives damaged, contact us within 7 days of delivery with a photo.
We will arrange an exchange for the same item.
PAYMENTS
What payment methods do you accept?
We accept Visa, Mastercard, American Express, PayPal, Apple Pay, and most major debit and credit cards.
How do I use a discount code?
Enter your discount code at checkout in the designated field.
Only one code can be used per order.